Complaints Publication Report
1 July 2018 – 31 December 2018
Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st July 2018 – 31st December 2018
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 12.56 (per 1000 policies in force) 2786 2786 87% 13% 70% General admin/customer service
1 January 2019 – 30 June 2019
Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st January 2019 – 30th June 2019
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 14.68 (per 1000 policies in force) 4633 4633 42% 57% 87% General admin/customer service
1 July 2019 – 31 December 2019
Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st July 2019 – 31st December 2019
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 17.08 (per 1000 policies in force) 5102 5056 61% 39% 81% General admin/customer service
1 January 2020 – 30 June 2020
Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st January 2020 – 30th June 2020
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 22.68 (per 1000 policies in force) 3869 3793 72% 28% 61% General admin/customer service
1 July 2020 – 31 December 2020
Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st July 2020 – 31th December 2020
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 23.57 (per 1000 policies in force) 4451 4415 70% 30% 68% General admin/customer service
1 January 2021 – 30 June 2021

Firm name: Starr International (Europe) Limited
Group: (if applicable): N/A
Other firms included in this report (if any): N/A
Period covered in this report: 1st January 2021 – 30th June 2021
Brands/trading names covered: SquareTrade Limited

 

  Number of complaints opened by volume of business            
Product/service grouping Provision (at reporting end date Number of complaints opened Number of complaints closed Percentage closed within 3 days Percentage closed after 3 days but within 8 weeks Percentage upheld Main causes of complaints opened
Insurance and pure protection 13.14 (per 1000 policies in force)
2184
1913 77% 23% 77.6% General admin/customer service
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